Mohsen Nowkarizi; Fahimeh Rajabi; Masoumeh Tajafari
Abstract
Aim: Surveying the reading status after implementing the reading station project in Mashhad and evaluating the users' satisfaction of the reading stations. Method: The population consisted of people who have used the reading stations in Mashhad and librarians responsible for these stations. the sample ...
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Aim: Surveying the reading status after implementing the reading station project in Mashhad and evaluating the users' satisfaction of the reading stations. Method: The population consisted of people who have used the reading stations in Mashhad and librarians responsible for these stations. the sample size for the users, was 180. In the second community, an interview was implemented. Findings: The users' satisfaction of stations was significantly above average. The user' satisfaction of the stations' location was significantly above average. The role of reading stations was successful in promoting the reading of people. The average users' reading level was increased with the implementation of the reading station project. There was no significant difference between female and male's use level of the reading stations. The findings also didn't show any significant differences between the use of reading stations and their level of education and age groups. According to the experts' viewpoints, the reading station project had a great impact on increasing the level reading of citizens. Again they said the reading station project, to be more successful, requires much time and advertising. Conclusion: According to the results, it seems if sufficient funding is provided to equip the reading stations and if the habits to use and to introduce them are created through the help of advertising and informing, and finally the book number is increased, the plan will reach the goals and will consult more and more
Atefeh Sharif; Masoumeh Bagheri; Masoumeh Tajafari
Abstract
Abstract:Purpose: In the present research, higher education students' satisfaction from integration of libraries in Ferdowsi University was measured.Methodology: This study was an applied research that was conducted through a survey. 120 higher education students were selected as the sample population ...
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Abstract:Purpose: In the present research, higher education students' satisfaction from integration of libraries in Ferdowsi University was measured.Methodology: This study was an applied research that was conducted through a survey. 120 higher education students were selected as the sample population from an unlimited population through random cluster sampling. Data collection was done by a researcher made questionnaire based on Kano customer satisfaction model.Findings: Research results showed a meaningful decrease in higher education students’ satisfaction with the services of four public sections of the central library (in circulation desk, reference, periodicals and multimedia sections) after integrating libraries. In digital reference services desk, this difference has been meaningless. In thesis section, meaningful increase in students' satisfaction was confirmed. It can be concluded that the integration of libraries in Ferdowsi university of Mashhad increased the number of dissatisfied students.Keywords:Users’ satisfaction, integration of libraries, Ferdowsi University of Mashhad, information center and central library, Kano customer satisfaction model
